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SERVICE DELIVERY SUPPORT, 180 CZK/h

Zaměstnavatel: Grafton Recruitment s.r.o.

Are you an university student looking for a great job opportunity to start your career?
Do you like communication with people and are you able to work with MS Office tools on advance level?

If you have advanced English and you able to work 20 hours/week, we are looking for your CV!

Job description:
- Prepare performance review presentations
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Analyze incident and support request trends
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Ensure SLA compliance with service-level management
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Assist with SLA updates and annual reviews

- Analyze customer feedback from ticket ratings

- Support management team in preparing monthly service reviews

- Create ad-hoc reports

Longterm cooperation for 20 hours/week.

Start: immediately

Location: Prague 4 (near Chodov metro station)

Salary: 180-200 CZK/hour

Požadujeme
- university student
- fluent English (both verbal and written)
- advanced knowledge of MS Office
- presentation and organization skills
- good communication skills (communication with managers)
- ITIL knowledge is an advantage
- flexibility

- meal allowance
- flexible working hours
- modern offices
- experience in international company